Frequently Asked Questions (FAQs)

• Order issue
• Delivery delay
• Damaged order
• Order cancelled
• Refund
• Discount apply
• Order receipt
• Login issue
• Reset login password
• Chat option order

Go to my orders tab section there you can check the status using track option button

We will do our best to deliver all the items you’ve requested. If we can’t find an item or the store is out of stock, you will receive a refund for any missing items.

You can reset your password here using the below link. https://chatmyorder.com/forgot-password Or click the "Forgot password" link on the CMO sign-in screen and enter the email associated with your CMO account. Either way, we'll send an email to that address with the directions to reset your password.

Go to my orders tab in menu section and then follow the instructions steps to report or connect to customer support to help resolve the issue faster.

We're sorry we couldn't get you your order on-time. We know how important it is to have your food delivered at the expected time. To help resolve this issue, please Contact us using the help button & Follow the steps below to report if you were not satisfied with the quality of the food order you received:

First and foremost, we're sorry! While we strive to make both your order and delivery experience perfect every time, sometimes mistakes happen. To help resolve this issue, please Contact us using the help button. Follow the steps below to report if you were not satisfied with the quality of the food order you received.

We're sorry we let you down, but we’re here to help make things right. To help resolve this issue, please Contact us using the help button. Follow the steps below to report if you were not satisfied with the quality of the food order you received.

The processing of refunds can take up to 5 business days, while some banking institutions may take longer. To get a sense of when you'll see your refund reflected in your account, check the date of the refund confirmation email we sent. This is the date we initiated the refund. Please contact your bank directly if you have specific questions about refund processing times or policy.

We apologize that the food arrived to you was not as intended. For fastest resolution on this issue, we recommend you create a new support request where our customer care executive will help your query or you can simply raise a request for refund. To do so: 1. Select an order from the My Orders tab 2. Using the refund option in order details page raise a Request for refund.

Orders may be cancelled for a variety of reasons, such as:
• The restaurant is closed
• The restaurant is out of an item
• The restaurant is no longer accepting takeout orders

In order to cancel your order, please click on "Help" and then follow the steps related to it

Using track button one can track there order. Go to My Account > My Orders

Go to my orders to track the live status of order.

Wait patiently as we locate a CMO Rider for your order and have it delivered to you. Restaurants and CMO Riders do their best to complete orders within the estimated delivery time, but external factors can cause delay. Reasons why an order may take longer than expected:
• The rider may be stuck in traffic
• The rider may need to take a detour
• The restaurant may be busy

Go to my orders section in it and then select view details on the order ID to view the order receipt with print option.

A group order allows multiple people to add their individual items into a collective order cart at the same time.
Follow these steps to create a group order:
• Log into your CMO account.
• Choose your restaurant.
• Tap the Group Order button on the restaurant page.
• Send the Group Order link to others.
• When everyone is done adding their items into the cart, you can close the Group Order and complete the payment checkout section.

Need to speak to a Customer support. You can chat with us in the live support chat box or call us at +1 (917) 594-6878

We will deliver from any restaurant listed on the search results for your location. We recommend enabling your GPS location finder and letting the app auto-detect your location.

Any major change in delivery address is not possible after you have placed an order with us. However, slight modifications like changing the flat number, street name, landmark etc. are allowed. If you have received delivery executive details, you can directly call him, else you could contact our customer care for more details.

You can even label addresses, like "Home" or "Work" to make ordering faster and easier as each address you use to place an order can be saved to your account. On the chat my order website, visit your account by selecting "profile" from the menu on the left. Inside in profile you can find my addresses section there you can edit, add, or delete addresses from here.

When you begin your order, look for the toggle to select "Pick up" as your preferred method. We'll let you know when your food is ready so you can pick it up from the restaurant yourself.
Pickup order is a safe way to pick up orders from select restaurants. If you choose this option:
• You'll receive a notification when you order is ready for pick up.
• After you arrive at the restaurant, stay in your vehicle.
• Call the restaurant using the phone number provided to let them know you’re outside and waiting to pick up a chat my order delivery order.
• The restaurant staff will bring the order to you, so you can maintain a safe distance.

We’re sorry this happened, this is not the experience we want you to have with CMO Rider’s. Let’s get you connected with Customer Care, so we can help resolve your issue. After you submit your issue, we’ll pass this feedback along to our driver team to make sure this doesn’t happen again. Live chat with the customer support team.

Local independent restaurants are the backbone of our communities, and we're committed to assisting them while we keep an eye on the market. Check out our blog to read our latest updates.

To help keep your account secure, CMO may ask you to verify your account information. Completing multi-factor authentication adds an additional layer of security to your account and can help prevent unauthorized access.
A part of the verification process is to receive a 4 digit code from CMO via Email or Text message to your phone. Once you have received the 4 digit code, follow the prompts in your account to enter the code and verify your identity.

You can change personal information anytime in your account. To keep your account information secure, you will be required to validate your account ownership through a 2-Factor Authentication process.
You can make the following changes to your account profile in the app or on the website:
• First Name
• Last Name
• Phone Number
• Email Address
• Country (Web only)

Please know that we take reports of orders that have not been delivered very seriously. We investigate every order that is reported as never delivered to find the root cause and can ensure this doesn’t happen again in the future. We appreciate your feedback always.
Still need help? We're here for you!-login to your profile>My Support Tickets> create new support request.

You have questions, we have answers! For additional support, search the Help Center. Quickly find answers to your most pressing questions and issues right here within the Help Center.

You can see the fees from the checkout screen so you’ll know what the total is for your order before paying. You’ll also receive a receipt showing a breakdown of the order subtotal, applicable taxes, fees, and gratuity.

Taxes apply to orders based on local regulations.
The amount of tax charged depends on many factors including the following:
• The type of item purchased
• The time and date of the purchase
• The location of the store and your delivery address
• The date and method of fulfillment
These factors can change between the time you place an order and when your order is complete.
We sometimes rely on our merchants to calculate the exact tax amount applicable. We display an estimated tax at checkout which may be updated later when your order is completed. Finalized tax will be shown on your order receipt.
If a refund is placed, any applicable tax will also be refunded.

A restaurant’s rating represents the average customer rating for all deliveries completed from that restaurant. Restaurants that receive high ratings tend to have on-time deliveries, accurate orders, and food that travels well.

We’re sorry this happened, this is not the experience we want you to have with CMO RIDERS. Let’s get you connected with Customer Care, so we can help resolve your issue. After you submit your issue, we’ll pass this feedback along to our driver team to make sure this doesn’t happen again.

Our Customer Care team is staffed around the clock and ready to help. Use the button below to connect now.

When you begin your order, look for the toggle to select "Pick up" as your preferred method. We'll let you know when your food is ready so you can pick it up from the restaurant yourself. Curbside Pickup is a safe way to pick up orders from select restaurants. If you choose this option, after you arrive at the restaurant, stay in your vehicle. Call the restaurant using the phone number provided to let them know you’re outside and waiting to pick up a CMO delivery order. The restaurant staff will bring the order to you, so you can maintain a safe distance.

We have a dedicated team that looks after your entire ChatMyOrder experience, from the moment you place an order right through to it arriving with you.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the ChatMyOrder app to speak to our customer service team and report any issues.
You can also contact us at support care chat link

Please contact sales@chatmyorder.com with details of the email and voucher code you received and explaining what the problem is. Get in touch with the company you received the voucher code from and they should be able to help you.

You can order either on the website or by using the CMO app, available on iOS and Android. Simply add your postcode to find all the great restaurants delivering in your area, choose your food and place your order.
Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it's all ready to go, a CMO rider will pick it up and bring it to you.

We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighborhood Italian trattoria to well-regarded national burger chain.

We deliver every day from morning until late at night, and different restaurants will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.

If you have a voucher code, you can redeem this in the app or on the website.
Using the app or website, At the checkout page add the offer code into the ‘Enter special offer or local discount code ’ field and click ‘Apply’ on the checkout page.

We encourage restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly.

Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible.
If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us on customer support and we’ll pass on your feedback to the restaurant.

If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the app.
Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.